Repairing Your Hearing Aid

Just like a phone or computer, hearing aids are sophisticated devices that can provide years of benefit when cared for properly.  Because of their everyday use, even with every precaution taken, they are susceptible to the elements along with other variables life may throw your way.  If your dog used your hearing aid as a chew toy, or your hearing aid has a simple malfunction, we’ve got you covered.

Here are a few simple reminders about caring for your hearing aids if you do run into a problem:

  • Never attempt to repair your hearing aids yourself. While do-it-yourself projects around the house may save you money, do-it-yourself repairs usually cause more damage than good to your hearing technology. If you run into a situation where you need a repair, report the problem immediately to your local provider’s office.
  • Never wear your hearing instruments in the shower or while swimming.
  • If your hearing instruments do get wet, never try any “quick drying” methods such as microwaves, hair dryers, or ovens. Consult with your provider if your instruments are inoperable due to moisture.
  • Always place hearing instruments in a safe place out of reach of pets or children.
  • If your hearing instruments sound distorted or unclear, they may be in need of repair and you should consult with your provider immediately.
  • Visit your provider at least twice a year for follow-up care and routine service. Hearing loss is dynamic, we recommend that you having your hearing tested at least once a year to make sure you are receiving the maximum benefit from your hearing instruments.

If you experience issues with your hearing instruments during your warranty period, simply bring them to our office.  In many cases, we’re able to fix the issue and find an immediate solution which saves you time and money.

If your hearing aids are experiencing a more complex problem, we may need to send them to the repair lab.  Because hearing aids become such an essential part of your life, we understand that even going a day without them can be disappointing and frustrating. Because of this, we work with our hearing aid factory for repairs, who prioritizes and realizes the value of quick turn-around time as much as we do.

You may be wondering, how much is this going to cost to fix? The cost of repair depends on 3 factors of whether or not the hearing aid is still under warranty, the extent of damage to the hearing aid, and the cost of replacement parts for you hearing aid.

If you purchased your hearing aids from us and they are still under warranty, your hearing aid repair cost will most likely be very small, or maybe even free! Old, or out-of-warranty, hearing aids may have a repair cost associated with them which depends on whether or not their broken parts can be repaired or replaced.

What happens if you didn’t purchase your hearing aids from us? We are committed to better hearing regardless of who you purchased your hearing aids from.  That being said, we provide repairs for major brands such as Audibel, Phonak, GN Resound, Siemens, Miracle Ear, Costco Kirkland, Unitron, Oticon and many more.

Whether you have a pair of hearing aids sitting in your desk drawer that have been broken for quite some time, or a hearing aid that you think may not be working like it used to, contact us today to help evaluate your options.  Your hearing is our number one priority!

Say Cheers to our New UK Mates!

Bubbler, crisps, lift and hearing aid technology. Well, at least we share the same Audibel UKphrase for one of those things with our British friends for hearing aid technology. Add to that now one more synonymous term, Audibel! We are excited to be announcing the expansion of Audibel into the United Kingdom. This international network already includes our partners in Canada and Italy to complement our several hundred locations in the United States. Now we add in our friends across the pond.

What does this mean for you as an Audibel wearer or one considering our hearing aid technology in your town? Firstly, you can have the assurance that if you are ever in any of those countries listed, and have any need to see an Audibel specialist, that you will be covered. Our promise of being in warranty with one Audibel location equals being in warranty at all locations is still true in these international countries. Don’t think you’ll ever travel there? There is still benefit to you as the growth of Audibel allows for us to share more learning on patient preferences for hearing care and technology, which is generally universal across the globe.

We are excited to expand the Audibel network with new offices in the U.S. and also now in the U.K. We know this will help us to create greater patient outcomes and serve more in gaining better hearing through our hearing aid technology. To get started, simply find your nearest provider on our website locator and request your free consultation.

Excellence in Hearing Quality

As part of the largest manufacturer of hearing aids in the United States, Starkey Hearing Technologies, every Audibel hearing center provides the most advanced technology in hearing aids to their patients. What most wearers aren’t aware of are the rigorous measures each hearing aid goes through before making it to their ears. In this blog post we will share some of the many interesting tests that each hearing aid, or it’s parts, undertake.

One of the biggest complaints of the past with hearing aids was the adverse effect that humidity had on hearing aid components, especially in warmer climates and summer months. Yet, with the addition of the HydraShield 2, a water-resistant IMG_0528coating applied to hearing aid casing a couple years ago, moisture from humidity and rain is no longer a concern. As a part of the application of this coating comes extensive testing that puts the hearing aids in an extreme humidity simulation for an extended period of time.  As shown in the picture to the right, the hearing aids are all tested for durability in heat and humidity to ensure consistent performance when used by patients.

Additionally, hearing aids once were subject to potential damage due to exposure to saline environments, such as living near the ocean.  To ensure product quality in these environments, a salt fog test lab has been set up at the manufacturing quality lab to simulate years of exposure to high salinity. As you can see in the pictures below, these hearing aids have proven to be able to handle the most extreme of environments.

IMG_0531IMG_0530Lastly, for our receiver-in-canal style of hearing aids, one of the most important parts is the long tubing that runs over the ear from the hearing aid into the ear canal. In the picture below, this part is the thin curved shape tubing. To maintain a discrete appearance, this tubing is very thin but yet needs to be firm enough not to break from bending over time. To make certain breaking doesn’t occur a unique quality test has been created to simulate years of bending of the tubing. This test, called the ‘Wiggle Test’ connects the receiver tube to a rotating wheel on one end and a weight on the other, as shown below. After up sixty-thousand rotations the receivers prove to be just as sturdy as there were on first use.

wiggle test

ric

As you have learned, quality is a very important part of of providing excellence in hearing aid technology. These extensive tests done by our parent company, Starkey Hearing Technologies, on every Audibel hearing aid they help to manufacture ensures each Audibel location delivers upon their promise of better hearing without hassle. The Audibel line of hearing aids and partnering nation-wide network of hearing professionals assure each patient that they aren’t only using a hearing aid that enhances their listening abilities but will work for them in many of the most extreme climates.

To locate your nearby Audibel hearing professional simply visit our locator page here or if you have any questions feel free to email audibel@audibel.com and we will be glad to assist.